All orders take 1-5 business days to arrive after dispatch. These orders will be sent with Sendle Courier or Australia Post's Express Service.
All orders placed before 1pm AEDT are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details
If you have any questions or if we can help with anything at all, please contact us on email@example.com
TRADITIONAL PLACE NAMES
To acknowledge the Traditional Custodians of the land your item is being delivered on, you can include the traditional place name in the address field at checkout. We've named this field for you to ensure your parcel is addressed correctly.
Need help to find your areas traditional place name? We recommend to check the AIATSIS website here.
PROCESSING + DELIVERY TIMES
All orders placed before 1pm AEDT time are dispatched the next business day, this includes orders sent with our Express Courier service.
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at firstname.lastname@example.org . Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.
If you are located outside of Australia:
Free Shipping for all orders over value of $150 (AUD)
International Courier Flat Rate $25
Please note: due to the COVID-19 pandemic there may be extended delays with international shipping, we recommend referring to the carriers website for the most up to date information in relation to your country.
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
All orders placed before 1pm AEDT are processed the next business day. Once dispatched you will receive shipping confirmation and tracking details.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. High Vibe Tribe is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:
Please note, we are also unable to ship to hotels, so please use a private address only.
WHAT IF MY ORDER GOES MISSING?
If your order has gone missing, please email us at email@example.com so we can resolve this for you. Please note, due to insurance limitations, if your parcel is deemed lost in transit, we currently reserve the right to process a refund in lieu of shipping a replacement order. Parcels acknowledged as lost in transit due to customer error will be reimbursed minus any logistics charges incurred due to that customer error.
CHANGES TO YOUR ORDER
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
Please note, should we identify unreasonable patterns of returns or the purchase and use of garments for the creation of content for personal or professional gains we may restrict or refuse future orders.
If you have any questions regarding your return, please contact firstname.lastname@example.org
WHAT DO I DO IF I RECEIVE A FAULTY OR INCORRECT ITEM?
Please email us ASAP with your order details and we will arrange a replacement or refund for you. We just request that you also include a photo of the item.
HOW DO I RETURN AN ITEM?
To return an item, please fill in the return postcard included with your order.
Please note, returns from different orders cannot be returned together.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost and return handling costs) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
DO I HAVE TO PAY FOR SHIPPING ON MY RETURN?
For all returns, you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
HOW WILL I BE REFUNDED?
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
- If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.
CAN I EXCHANGE AN ITEM?
Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.