HVT FAQ’s

Yes, we offer 30 Day Returns on all items. You can find our full Return Policy on our returns page.

For a refund your return must be in original condition with tags attached OR in it’s original packaging.

Note: Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund on your original item.

As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.

Please email us ASAP with your order details and we will arrange a replacement or refund for you. We just request that you also include a photo of the item.

For orders shipping within Australia, we offer a flat rate of $9.95 and Free Australian Shipping for all orders over $150. For more information please view our Shipping information page.

If the items you order are in stock, your order will be dispatched the next business day. During busy periods or within 3 days of a new collection launch there may be delays on your order being shipped out.

Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.

Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. High Vibe Tribe is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Afterpay is an interest free payment plan option that we offer on all of our Australian orders. For more information please view our info page.

After you have added all the items to your cart, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

Yes! You can use a promo code and also your Gift Card on the same order. Gift Cards are a valid form of payment regardless of using a promo code.

Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.

All orders shipped within Australia are sent with Australia Post and take 2-5 business days to arrive, unless you have selected our Express Courier service.

All orders outside of Australia are shipped via your chosen shipping method. You can find more information on our Shipping information page.